Connect Yorkshire: Customer Engagement

Speakers: Adrian Fitzpatrick, Kevin Hollinrake MP & Tim Wood

Connect Yorkshire’s July Masterclass will talk about Customer Engagement, where some of the key topics will be:

  • Sales process and value proposition
  • The decision-making process, key people, solution selling
  • Account management approaches
  • Communications with customers
  • Building rapport and indispensability
  • Putting the customer in the centre of your business
  • Looking at things from the customer’s perspective
  • How to give excellent customer service
  • How to keep ahead of the game and ahead of the competition

To book your place

To book your place, please visit Connect Yorkshire’s event page