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Garbutt & Elliott Delighted at Customer First Re-accreditation

Garbutt & Elliott were one of the first firms of accountants in the country to receive Customer First accreditation two years ago, and we are delighted to announce that we have been re-accredited with this honour.

David Dickson
Managing Director

Customer First, organised by Customer First UK and endorsed by the Institute of Chartered Accountants in England and Wales (ICAEW), aims to increase the quality, coherence and consistency in service delivery to businesses.

David Dickson, the managing director of Garbutt & Elliott commented: “We are committed to keeping levels of client service at the highest possible level and we are delighted to have been re-accredited with this prestigious award.

He explained: “We took part in the re-accreditation process earlier this year. The process involved the assessment of client relationships, market awareness and how staff are trained and motivated through an intensive interview and assessment process with all areas of the team being assessed.

“We pride ourselves in maintaining a high degree of client care, ensuring all where possible clients’ needs are met. This assessment allowed us to review and implement changes in the way we develop and manage our service to clients.

He added: “As one of the first accountancy firms in the UK to achieve Customer First Accreditation in 2005, it was important that we continued to maintain our standards so that our clients received the best possible service. We are delighted that we have done so.”

Customer First’s latest report on Garbutt & Elliott praised the firm for “its responsiveness to clients’ needs through responding promptly to client requests. As a result, the firm has been able to identify new opportunities as a direct result of working with clients and understanding new needs and services required.

The report continued: “Business planning is effective and focused around Garbutt and Elliott’s purpose and vision, setting out clear goals and targets. The firm has a strong commitment to working closely with a number of different organisations and agencies, which provide support to local businesses.

“Since the last assessment, there have been further improvements in the appraisal and grading system of staff. The assessor observed that staff have a culture of helping and supporting one another in their roles.”

This article appeared in the Yorkshire Evening Press on Thursday 25th August 2005.

Service Award for Accountants

Garbutt & Elliott, Chartered Accountants and Business Advisors, with offices in York and Leeds have been officially recognised for the quality of service to customers.

The firm has become one of the first independent accountants in the country to receive the Customer First accreditation accolade.

Customer First, organised by Customer First UK and endorsed by the Institute of Chartered Accountants in England and Wales (ICAEW), aims to increase the quality, coherence and consistency in service delivery to businesses. David Dickson, managing director of Garbutt & Elliott, said: “We are committed to keeping levels of client service at the highest possible level and we are delighted to have received this prestigious award.”

Garbutt & Elliott took part in the accreditation process earlier this year.

It involved an intensive interview and scrutiny process to study its client relationships, market awareness and how staff were trained and motivated.

Mr Dickson said: “As one of only four accountancy firms in the UK to achieve Customer First Accreditation, it is important that we continue to maintain our standards so that our clients receive the best possible service.

The following appeared in ‘Milestones’ in the Yorkshire Post on Tuesday 30th August 2005.

Yorkshire accountancy firm Garbutt & Elliott has been officially recognised for the quality of its service to customers. The firm has become one of the first independent accountants in the country to receive the Customer First accreditation accolade. Customer First, organised by Customer First UK and endorsed by the Institute of Chartered Accountants in England and Wales, aims to increase the quality, coherence and consistency in service delivery to businesses.